Privacy Policy
1. Who I Am
I am Rebbie Gouveia, a UK-based divorce and personal development coach. I am the data controller for the personal information you provide. Contact: support@clearsteps.coach. If you have any questions about how your information is used, you can contact me at any time.
2. What Personal Data I Collect
I collect and process personal information so I can provide coaching services safely, professionally, and effectively. This may include:
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- Contact details (name, email address, phone number)
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- Booking information (session notes, availability, communication preferences)
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- Payment information (invoices, transaction records processed securely via third-party providers)
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- Website data (IP address, cookies, analytics if enabled)
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- Sensitive information shared during coaching sessions.
3. How Your Information Is Collected
Information is collected when you book a session, communicate by email or phone, during coaching sessions, or through website forms and cookies.
4. Why I Use Your Information
I use your data to provide coaching services, manage bookings, maintain records, process payments, comply with legal obligations, and improve my services. Legal bases include performance of a contract, legitimate interests, consent, and legal obligation.
5. Sharing Your Information
I do not sell or share your data for marketing. I may share information with service providers (Calendly, email providers, payment processors), professional advisers, or legal authorities if required.
6. How Long I Keep Your Data
Coaching records: up to 7 years; Financial records: 6 years; Email enquiries: up to 12 months; Website analytics: varies by cookie settings.
7. How Your Information Is Protected
I use secure devices, password protection, encrypted tools where possible, GDPR-compliant services, and limited access to personal data.
8. Your Rights
You have rights to access, correct, delete, restrict, or object to processing, withdraw consent, and request data portability. Contact [your email] to exercise these rights.
9. Cookies & Website Tracking
If your website uses cookies or analytics, cookies help improve browsing experience. You can manage or disable cookies through your browser.
10. Changes to This Policy
This policy may be updated periodically. The latest version will always be available on my website.